Privacy Policy

At Thornwood, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or engage with our services. We are committed to transparency and giving you control over your data.

Data Protection Commitment

We understand the trust you place in us when sharing your information. Our approach to data protection is built on the principles of transparency, minimal collection, and respect for your privacy rights. We only collect information that serves a clear purpose and handle it with care throughout its lifecycle.

Information We Collect

Information You Provide Directly

When you contact us through our website forms or email, we collect the information you choose to provide. This typically includes your name, email address, and the content of your message. We may also collect additional information if you choose to provide it, such as phone numbers or details about your project needs.

Automatically Collected Information

Like most websites, we automatically collect certain technical information when you visit our site. This includes your IP address, browser type, operating system, referring URLs, and pages visited. This information helps us understand how visitors use our website and identify potential technical issues.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can learn more about our cookie practices and manage your preferences on our Cookie Policy page. The use of cookies is optional, and you can browse our site with limited functionality even if you decline non-essential cookies.

How We Use Your Information

We use the information we collect for several purposes, all aimed at providing and improving our services:

Communication: To respond to your inquiries, provide information about our services, and maintain ongoing conversations about potential or active projects.

Website Improvement: To understand how visitors interact with our website, identify areas for improvement, and optimize the user experience.

Service Delivery: To provide the services you request, including project development, licensing facilitation, and preservation work.

Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds: your consent (which you can withdraw at any time), the necessity to fulfill a contract with you, compliance with legal obligations, or our legitimate business interests (provided these do not override your data protection rights).

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

With service providers who assist us in operating our website and conducting our business, subject to confidentiality obligations

When required by law or to protect our legal rights

With your explicit consent for specific purposes

In connection with a business transfer, such as a merger or acquisition (though we would notify you beforehand)

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure server infrastructure, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Contact form submissions are typically retained for a reasonable period to maintain communication history and comply with potential legal requirements. Once data is no longer needed, we securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal data:

Access: You can request a copy of the personal data we hold about you

Rectification: You can ask us to correct inaccurate or incomplete data

Erasure: You can request deletion of your personal data under certain circumstances

Restriction: You can ask us to limit how we use your data

Portability: You can request your data in a structured, commonly used format

Objection: You can object to certain types of data processing

Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the information provided at the top of this page. We will respond to your request within the timeframe required by applicable law.

International Data Transfers

As we are based in the Netherlands, your data is primarily processed within the European Economic Area. If we transfer data outside the EEA, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Children's Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website with a new effective date. We encourage you to review this page regularly to stay informed about how we protect your privacy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us. We are committed to addressing your privacy concerns promptly and thoroughly.

Thornwood